![]() ![]() PayPal does not seem concerned about correcting this issue or getting me my email back. This is as set forth in PayPal's Privacy Policy. We are unable to discuss any actions we may or may not take regarding any PayPal account that is not yours. The usual customer support stuff, thanks for contacting us, sorry for the ongoing frustration, blah, blah, blah. I get another response from the "Office of Executive Escalations". I point out that it is a security and privacy issue and request that they suspend or block the user's account so they are forced to contact PayPal to resolve the issue. I decide to try contacting PayPal again, this time I copied John Rainey, Chief Financial Officer and EVP, Global Customer Operations. I now had 4 digits of the bank account, 4 digits of a mobile phone number, two physical addresses (work and home), and a notification that the bank account was overdrawn. The emails kept coming, I was gathering further small pieces of information about this person. What? Are you kidding? Did they actually just suggest that I resolve this by blocking emails? Now I am really in some alternate reality. In the meantime, we recommend that you block emails your Gmail account. We hope that the customer logs in to their account to update the email address as soon as possible. I’m sorry that we have been unable to accommodate your request to have your email address removed from the PayPal account in question. I received a response from PayPal's "Office of Executive Escalations". I am writing you in hopes of resolving this issue for future users of PayPal and that I will not have my email attached to someone else’s account for an unknown amount of time. I explained my situation and pointed out that I was getting little bits of information about this mystery person from emails that PayPal was sending to me, like the name of their bank, what type of mobile phone they had, the last two digits of their bank account. I started with Shawn Farrell, Senior Operations Manager. After more back and forth, I hung up and decided to contact some PayPal executives. I asked what happens next, and was told that hopefully this person would get the message and correct it. I was then informed they had left a message. I was put on hold while they attempted to call this person. I asked "Do you really allow people to create accounts without verifying emails? This is a security issue" I was told that yes, an account login could be created with an unverified email. The customer service rep insisted they could not make any changes to the account unless it was my account. I explained again that it was not my account but someone had used my email. I was asked to provide my bank account number and other information about the account. Now is where the Alice in Wonderland feeling started. I called customer support and informed them that someone else was using my email. ![]() But then more emails arrived, "You sent a payment", "Thanks for confirming your bank account". Since I had not opened a PayPal account, I figured I could safely ignore this notification and simply not confirm the email. Welcome to PayPal Confirm your email address to get started with PayPal If you were about to find your bank, follow the on-screen instructions to log in to your bank's online banking system and link it to your PayPal account.I discovered that Paypal allows people to open accounts without verifying the email address that the person provided.Once confirmed, your account will be verified. When you receive those deposits, write down or remember the amounts, visit in a web browser, sign in to your PayPal account, and follow the on-screen instructions to enter the amounts. Within 3 business days, you'll receive 2 small deposits into your bank account from PayPal.You can find this information on a check or in your banking statement. If you couldn't find your bank, select your bank account type ( Checking or Savings), and then enter both the routing number and account number.If you don't see your bank, tap Enter Your Bank Details instead. Search for the name of your bank, and then select it from the list.Here's how you can link your bank account: If you're linking a debit card, skip this step. ![]()
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